Shipping & Returns
We know how much you want your items! All of our shipping fees are based on the items purchased. For US orders, we'll send you your items within 3-5 business days. You'll receive an email confirmation once your order has shipped.
For international* orders, contact us! We'll get you what you want.
*International shipping usually takes 7-10 Business Days, but can, however, take up to 30 Business Days.
Note: Tracking numbers are only provided if requested by the customer.
If your items don't fit, or maybe aren't quite what you had hoped, feel free to send them back! We accept merchandise returns within 14 days of when your item was received. Items must be unused, unwashed, and unworn, including devoid of perfumes and pet hair.
Items must be returned in the same condition you received it in, without wear or damage, along with the copy of your invoice and original packaging. We'll send you an email when the refund has been processed. The money refunds to the original form of payment and can take 3-7 days to deposit into your account, depending on your bank. You will only be offered store credit for items received after our 14 day grace period* (but hey, that means you get something else!).
*Returns will not be accepted after 30 days of purchase.
**All Sales and Discounted items are FINAL sale, and do not qualify for refunds.
Send your returns and a copy of your invoice to:
360 S 400 W
SALT LAKE CITY, UT 84101
All customers are responsible for all shipping and handling costs of their purchases, returns & exchanges; these charges are non-refundable. Drop-offs or pick-ups are not offered.
Note: When shipping your item back to us, we strongly recommend that you use a delivery confirmation and track your package. Jaykaiy is not responsible for lost exchanges/returns.Returned/Exchanged items are subject to inspection once they have been sent back to us. If they do not meet the requirements for return/exchange, the item(s) will be sent back to you
Email us at firstname.lastname@example.org